hauljoy.ai

Terms of Service

Last Updated:Oct 10, 2026

These Terms of Service (“Terms”) form a legal agreement between you (“you” or “user”) and Hauljoy AI (“Hauljoy,” “we,” “us,” or “our”) regarding your access to and use of the Hauljoy AI mobile application, website, and related services, including the AI shopping assistant experience known as Joy (collectively, the “Service”).

By using the Service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, please do not use the Service.

1. Scope of Service

Hauljoy AI is an AI shopping assistant app. The Service provides shopping-related AI assistance features, including:

The Service provides shopping assistance, information organization, AI suggestions, product display, product comparisons, price tracking, third-party product links, and the HaulJoy Stars points and rewards program.

For purchases made with third-party merchants, Hauljoy AI does not sell products directly, process merchant orders or payments, ship products, handle merchant returns or refunds, or provide merchant customer service. The Service is not an agent of any third-party merchant, platform, marketplace, payment provider, or shipping provider, and we are not a party to any purchase transaction between you and a third-party merchant.

These limitations do not exclude our responsibilities for administering HaulJoy Stars, processing reward redemption requests, arranging reward delivery, returning points where applicable, or handling reward-related support under Section 10.

2. Eligibility

You must be at least 13 years old, or the minimum age required by applicable law in your jurisdiction, to use the Service.

If you use the Service on behalf of another person, company, or organization, you confirm that you have authority to accept these Terms on behalf of that person, company, or organization.

If applicable law requires permission from a parent, guardian, or authorized person, you must obtain that permission before using the Service.

3. Access to the Service, Guest Features, and Optional Sign-In

You can use certain guest features of the Service. Sign-in is optional and is not required to use every part of the Service.

Some features require sign-in, including syncing saved items, saving conversation history, using account-based features, and requesting account deletion.

If you sign in with Google, Apple, or another supported sign-in method, you are responsible for keeping your account information accurate, protecting your account access, and all activity under your account.

If you do not sign in, you can still use guest features supported by the Service.

If we determine that misuse, fraud, security risks, or violations of these Terms occurred, we can restrict, suspend, or terminate your access to all or part of the Service.

4. User Responsibilities

You agree to use the Service in a lawful, respectful, appropriate, and safe manner.

You must not:

If you violate these rules, we can remove content, restrict features, suspend your account, terminate access, or take other necessary actions.

5. User Content and Inputs

You can submit content to the Service, including text, chat questions, prompts, shopping needs, product information, budgets, images, voice input, feedback, or materials (“User Content”).

You retain ownership of your User Content. By submitting User Content to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, analyze, and use your User Content as needed to:

We do not claim ownership of your User Content. We do not sell your User Content.

You are responsible for the User Content you submit. You confirm that you have the legal right to submit, upload, or use that content, and that the content does not violate any third-party rights or applicable laws.

6. AI-Generated Outputs

The Service uses AI technologies to generate responses, suggestions, analysis, comparisons, summaries, and outputs based on your inputs, context, product information, image content, and available information.

AI-generated outputs are provided only for informational and shopping assistance purposes. AI-generated outputs are not guaranteed to be accurate, complete, current, suitable for your specific needs, or aligned with the latest information from third-party merchants.

Before making a purchase or other decision, you should independently verify:

The Service does not provide legal, medical, financial, tax, investment, or regulated professional advice. You should not rely on AI-generated outputs as professional advice or as the sole basis for a decision.

7. Product Information and Third-Party Content

The Service can display product names, images, prices, descriptions, platform information, purchase links, product comparisons, recommendation reasons, price changes, saved item information, and shopping-related content.

This information comes from third-party merchants, platforms, websites, product data sources, public information, AI analysis, and external sources. Third-party product information changes.

We do not guarantee that third-party product information is accurate, complete, current, available, safe, or suitable for you. Prices, availability, promotions, product details, product images, merchant policies, and related information are determined by the final information shown by the third-party merchant or platform.

Any purchase transaction with a third-party merchant occurs only between you and the relevant merchant, platform, or service provider. Hauljoy AI does not sell products directly or process merchant orders, payments, shipping, returns, or refunds. HaulJoy Stars reward redemptions are governed separately by Section 10.

8. Third-Party Links, Merchant Pages, and Third-Party Services

The Service includes or provides third-party product links, Buy Now entries, product detail links, merchant pages, third-party websites, third-party platforms, and third-party service access points.

When you tap a third-party product link, Buy Now, product details, or a third-party product page, the Service opens the relevant third-party merchant URL. Third-party merchants, websites, platforms, and services process information needed for their page visits and transaction flows under their own terms and privacy policies.

Third-party services are not controlled by us. We are not responsible for their content, availability, accuracy, policies, data practices, products, services, transactions, orders, or their handling of merchant purchases, payments, shipping, logistics, returns, refunds, customer service, or disputes. This provision does not exclude our responsibilities for the HaulJoy Stars program under Section 10 or any responsibility that cannot be excluded under applicable law.

When you access or use third-party services, you should review and follow the applicable third party’s terms and privacy policy. You access third-party services at your own discretion and risk.

9. Saved Items, Notifications, Reminders, and Price Tracking

The Service can allow you to save products, manage saved items, enable notifications, set reminders, and receive price-related alerts.

Push notifications are sent only after you allow notification permission on your device. You can manage notification permission in your device settings.

Notifications, reminders, and price tracking are provided for convenience only. We do not guarantee that notifications, reminders, or price information will be timely, accurate, complete, or available. Product prices, availability, promotions, and third-party product information change before, during, or after a notification is sent.

Before making a purchase, you should independently verify the final price, product details, transaction terms, and other important information shown by the third-party merchant or platform.

10. HaulJoy Stars Points and Rewards

10.1 Nature of Points

HaulJoy Stars is a loyalty rewards program we provide to users free of charge. Stars are not cash or legal tender and do not represent a fixed exchange rate with any currency. Stars may only be used within the HaulJoy App in accordance with the applicable program rules. They may not be purchased, sold, transferred, or directly exchanged for cash.

Gift cards and other rewards redeemed with Stars are subject to the corresponding reward descriptions and applicable issuer or service provider terms. The required Stars and the value of each available reward are displayed on the relevant reward page.

10.2 Earning Stars and Changes to Tasks

Task eligibility, completion limits, reward amounts, and effective periods are displayed on the relevant task or activity page. Stars are awarded for valid task completion in accordance with those rules.

The same action does not earn both a new-user reward and a daily reward. For consecutive check-in tasks, the highest reward tier continues to apply once reached, provided the check-in streak remains uninterrupted. If the streak is interrupted, the consecutive check-in count restarts. The applicable tiers and reward amounts are displayed on the task page.

We may add, adjust, or discontinue tasks and will publish the changes on the relevant pages. Changes do not affect Stars validly earned under the rules in effect before the changes took effect. Stars resulting from cheating, duplicate issuance, or system errors may be corrected or removed, and we will explain the reason for the adjustment.

10.3 Reward Redemption and Restrictions

Rewards are available in limited quantities. Some rewards have per-person redemption limits or limits for a particular activity period, as displayed on the reward page. Reward types, required Stars, and available quantities may change. Successfully submitted redemption orders are handled under the redemption rules in effect at submission, subject to eligibility and abnormal-activity checks.

Before submitting a redemption request, please check the reward’s applicable country, currency, denomination, usage restrictions, any stated claim or expiration deadline, and the receiving email address.

The corresponding Stars are deducted when you submit the request. After review and approval, rewards are usually delivered by email within 3–5 business days. This delivery period begins after approval and does not include the review period. If there is a delay, we will update the order status or notify you. You can view the available order status in My Rewards.

You may use your account email address or provide another email address that you control. An alternative or changed receiving email address must be verified before it is used for reward delivery. Changing your email address does not automatically redirect or reissue a reward that has already been sent. Please contact customer support if you need assistance with an existing redemption.

Some rewards require you to open a third-party claim page and follow the applicable claim instructions and reward terms.

10.4 Cancellation, Failed Redemptions, and Points Returns

If a redemption request does not pass review and the reward has not yet been purchased, the Stars deducted for that redemption will be returned, except for Stars that are removed or corrected under Sections 10.2 or 10.5.

If we cannot fulfill a redemption because the reward is unavailable or the reward provider cannot supply it, we will notify you and return the valid Stars deducted once we confirm that no reward has been issued or remains claimable. We will not substitute a different reward without your agreement.

For rewards already purchased or issued, we must first verify whether cancellation is possible. Stars may be returned only after cancellation is confirmed and the reward can no longer be claimed.

Not receiving an email or a failed email delivery does not mean that a reward has been cancelled. Please contact customer support for help checking the delivery status or arranging a re-send. Do not submit a duplicate redemption solely because an email has not arrived.

These rules do not limit your rights under applicable law.

10.5 Fair Participation and Abnormal Activity

Each person may participate in the Stars program using only one account. You must not use multiple accounts, automated tools, fabricated task completion, or changes of devices or network environments to obtain duplicate rewards or circumvent program limits. Normal changes of device or network are not violations.

If we detect abnormal activity, we may temporarily suspend the affected redemptions while we verify the circumstances. If a violation is confirmed, we may cancel the affected redemptions and remove Stars obtained through the violation. Invalid Stars do not become eligible for return merely because the related redemption is rejected or cancelled.

If you disagree with a points adjustment or redemption decision, contact support@nyxodesign.com to request a review.

11. Camera, Images, Voice Input, and Location Features

The Service can provide camera, photo library, image upload, voice input, and location-related features.

We access camera, photo library, microphone, speech recognition, location, notification, tracking permission, and similar permission-based features only after you actively use the related feature and grant the required permission. You can manage, disable, or re-enable permissions through your device settings. For certain features, the app also provides related in-app controls.

You are responsible for images, voice content, text, and content that you upload, submit, or record. You must not upload or submit content that is unlawful, infringing, contains sensitive information, is unauthorized, or that you do not have the right to use.

Location features collect current location only after you actively use the location feature and grant permission. Location information is used to identify city or region, provide localized shopping experiences, region-based shopping content, and product suggestions. The Service does not continuously track your real-time location.

If location permission is disabled, current-location features will not work properly. You can allow location permission again through your device settings. For certain location-related features, the app also provides related in-app controls to re-enable or withdraw location permission.

If you disable a permission, the related feature will not work properly.

12. Account Deletion and Data Deletion

If you create an account or sign in to the Service, you can request deletion of your account and account-related personal data through the account deletion option available in the app, by submitting the account deletion request form at:

https://docs.google.com/forms/d/e/1FAIpQLSdAcWXqtgzH6Z4KgDGNQqVKCLa0M2dhxubMydD2VfWHF1RVkw/viewform

or by contacting us using the email address listed at the end of these Terms.

If you use the Service without signing in, you can also request deletion of personal data related to your use of the Service through the account deletion request form or by contacting us.

After we receive your deletion request, we verify your identity, account ownership, or the information needed to process your request. After verification, we delete or de-identify personal information associated with your account or your use of the Service, including account information, conversation history, saved items, price tracking records, uploaded images, voice input records, and related content.

The following information is retained for a necessary period after deletion:

After account deletion is completed, you will no longer be able to access your account, conversation history, saved items, price tracking records, uploaded images, voice input records, or other account-related content.

Account deletion also affects access to your Stars balance, points history, and reward redemption records. Before requesting deletion, you can review your balance and pending redemptions in the app or contact customer support.

A deletion request does not automatically cancel or reissue a reward that has already been purchased or delivered. Pending redemptions and any applicable points returns will be handled under Section 10. We may retain limited redemption, delivery, and dispute records where necessary for fulfillment, fraud prevention, legal obligations, or dispute resolution, as described in the Privacy Policy.

13. Privacy

Your use of the Service is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, share, store, and protect your information, including information processed through Google Firebase, AppsFlyer, AI service providers, image storage services, notification services, and platform services.

Please review the Privacy Policy carefully. By using the Service, you acknowledge that we process information as described in the Privacy Policy.

14. Intellectual Property

The Service, including its software, interface, design, features, text, graphics, icons, branding, logos, content, and materials, is owned by us or our licensors and is protected by intellectual property and other laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial purposes.

Without our express authorization, or unless permitted by applicable law, you must not copy, modify, distribute, sell, lease, reverse engineer, decompile, create derivative works based on, or exploit any part of the Service.

15. Feedback

If you provide feedback, suggestions, ideas, comments, or improvement requests, you agree that we can use them to improve, develop, modify, operate, or promote the Service without paying you compensation.

16. Service Changes and Availability

We can update, modify, restrict, suspend, or discontinue all or part of the Service based on product, technical, compliance, security, or operational needs.

We do not guarantee that the Service will be uninterrupted, secure, error-free, accurate, complete, or available.

Some features depend on third-party services, network access, device permissions, platform capabilities, AI services, image storage services, speech recognition services, location services, attribution services, analytics services, notification services, or merchant pages. If those services are unavailable or change, certain features of the Service are affected.

17. Compliance with Laws and Platform Rules

You agree to comply with all applicable laws, regulations, platform rules, third-party service terms, and these Terms when using the Service.

If you access or use the Service from outside the region where we operate, you are responsible for ensuring that your use complies with applicable local laws.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that:

You decide whether to rely on information provided through the Service, and you use the Service and third-party services at your own risk.

19. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses or damages arising from:

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

20. Indemnification

You agree to be responsible for claims, losses, liabilities, damages, costs, or expenses arising from your use of the Service, your submitted User Content, your interactions with third-party merchants or services, your violation of these Terms, your violation of applicable laws, or your infringement of third-party rights.

To the extent permitted by applicable law, if the above circumstances cause claims or losses to us, our affiliates, service providers, employees, or partners, you agree to cooperate in resolving the matter and bear the related responsibility.

21. Termination

You can stop using the Service at any time.

If we determine that any of the following occurs, we can restrict, suspend, or terminate your access to all or part of the Service:

After termination, you can lose access to your account, conversation history, saved items, price tracking, uploaded images, voice input records, and Service features.

Terms that by their nature should survive termination will continue to apply, including provisions related to User Content, intellectual property, privacy, disclaimers, limitation of liability, indemnification, and dispute handling.

22. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the jurisdiction where the Service operator is established, unless applicable law requires otherwise.

If a dispute arises, you agree to contact us first using the contact information at the end of these Terms so that we can try to resolve the issue informally.

If the dispute cannot be resolved informally, the dispute will be handled through a court with jurisdiction or another lawful channel as permitted by applicable law.

Nothing in these Terms limits any consumer rights that cannot be waived under applicable law.

23. Changes to These Terms

We update these Terms based on product features, legal requirements, platform policies, service changes, or operational needs.

If we make material changes to these Terms, we will notify users through the app, website, or email.

The “Last Updated” date at the top of these Terms indicates when they were last revised. If you continue to use the Service after the updated Terms take effect, you accept the updated Terms.

24. Contact Us

If you have questions about these Terms, please contact us:

Service: Hauljoy AI

Company: NYXO PTE. LTD.

Email: support@nyxodesign.com